This warranty shall be granted to the customer within 2 years from the date of purchase in Hong Kong & Macau subject to the following terms and conditions.
We are committed to providing you with products of excellent quality. If you are not satisfied with the Product(s) in any way and require an exchange, You have to submit a request according to our Exchange Policy. Otherwise, the Product(s) will be deemed free of quality and specification issues. This Exchange is your sole remedy in respect of all liabilities and damages caused by any Product quality or specification issues.
Any exchange not made in the manner set out shall be deemed invalid. We reserve Our right and discretion to decline any invalid exchange. In the event of any dispute hereunder, We have rights to make final decision.
You have to submit your exchange request within 14 days from the day the Product(s) are received, and provided that:
the Product must not be opened or used;
all parts, accessories, user manual, warranty card (blank), free gifts, redeemed items are intact and returned together with the Product(s);
the original invoice used to purchase the Product(s) must be presented;
Otherwise We will have the right to refuse the exchange. If You fail to complete and return the required documents or items, We have the right to refuse Your application.
The Product(s) to be exchanged should not be damaged, scratched, defaced or contain any trace of water and/ or other substance damage.
You are allowed to exchange the products with the same model and colour.
If customer purchased through our official website, customer only required to give the serial number without any prior registration upon maintenance services. If customer purchased through our official distributor (e.g department store), customer required to present the purchase receipt and serial number upon services.
Our company is not liable for any loss or damage caused directly or indirectly by the breakdown of the product.
Customer is required to contact our company before the repair service. You need to book a time slot and go-to repair service center for check-ups or repair. Customer can contact us through email: firstname.lastname@example.org or whatsapp: +852 53456739 to make an appointment.
This warranty shall not apply to the following conditions:
If the product has been repaired or altered by persons other than our authorized technicians.
If the damage or defect is caused by misuse, negligence, abuse, incorrect power input, accident or any natural calamity.
If the damage or defect is caused by normal wear & tear of any parts of the product.
We have the right (but not the obligation to amend, edit, or make any changes in any other form of the Terms and Conditions and any information, at Our sole discretion and without notice.
In case of any dispute, our company reserves the right of final decision.