Terms and conditions:

Thank you for purchasing LPG Wellbox, for the sake of the excellent quality of our product, we certify that LPG Wellbox on this warranty is free of defect in materials and workmanship and the end-user is entitled to 2 years warranty from the date of purchase in Hong Kong & Macau subject to the following terms and conditions listed below:

1. We are committed to providing you with products of excellent quality. If you are not satisfied with the Product(s) in any way and require an exchange, You have to submit a request according to our Exchange Policy. Otherwise, the Product(s) will be deemed free of quality and specification issues. This Exchange is your sole remedy in respect of all liabilities and damages caused by any Product quality or specification issues.
2. Any exchange not made in the manner set out shall be deemed invalid. We reserve Our right and discretion to decline any invalid exchange. In the event of any dispute hereunder, We have the right to make the final decision.
3. You have to submit your exchange request within 14 days from the day the Product(s) are received, and provided that:
   •  the Product must not be opened or used;
   •  all parts, accessories, user manual, warranty card (blank), free gifts, redeemed items are intact and returned together with the Product(s);
   •  the original invoice  used to purchase the Product(s) must be presented;
   • Otherwise, We will have the right to refuse the exchange. If You fail to complete and return the required documents or items, We have the right to refuse Your application.
4. For any defect, in the judgment of our technicians, caused under normal usage, LPG Wellbox is responsible
   for repairing and replacing parts free of charge within the two years free warranty period (except accessories and some parts). Any replaced defective parts will become the Company's property.
5. This warranty is invalid in the following cases :
   (a) If the product has been damaged caused by misuse, negligence, abuse, incorrect power input, accident, or any natural calamity.
   (b) If the product has been repaired, modified by persons other than LPG Wellbox
   (c) If the serial number has been altered, effaced and/or removed.
   (d) Fail to follow the installation instructions provided.
   (e) Machines for commercial use.
6. The company will not be liable for any loss directly or indirectly caused by the breakdown of the equipment.
7. The Product(s) to be exchanged should not be damaged, scratched, defaced or contain any trace of water and/ or other substance damage.
8. You are allowed to exchange the products with the same model and colour. 
9.  If customer purchased through our official website, customer required to provide the purchaser information and the serial number (without any prior registration upon maintenance services). If customer purchased through our official distributor (e.g department store), customer required to present the purchase receipt, serial number and purchaser information upon services.
10. Our company is not liable for any loss or damage caused directly or indirectly by the breakdown of the product.
11. Customer is required to contact our company before the repair service.  You need to book a time slot and go-to repair service center for check-ups or repair. Customer can contact us through email: cs@lpgwellbox.com or whatsapp: +852 53456739 to make an appointment. 
12. We have the right (but not the obligation to amend, edit, or make any changes in any other form of the Terms and Conditions and any information, at Our sole discretion and without notice.
13. In case of any dispute, our company reserves the right of final decision.